Any personal data provided or collected by IZIHelp is under the control of FIREFLY INNOVATIVE JOINT STOCK COMPANY.
Data provided by Businesses:
Email: Emails from the business’s Customer Care inbox will be forwarded to the IZIHelp system to create requests. These emails may originate from the business’s server or from third-party service providers such as Gmail.
Facebook: All content from the business’s Facebook page linked to the IZIHelp system will be managed by the system. Information includes wall comments and private conversations via Facebook Messenger.
Zalo: All conversations from the Zalo OA account linked to the IZIHelp system will be managed by the system.
IZIMessage (live chat on the site): All user information and conversations between the business and customers through the IZIMessage platform will be stored and managed by the system.
IZIComment (product comments): All user information and comment content between the business and customers through the IZIComment platform will be stored and managed by the system.
IZICall (VoIP): All information related to calls between the business and customers will be stored and managed by the IZIHelp system. Related information includes phone numbers and recorded conversations between employees and customers.
YouTube: All information related to videos and comments below the videos will be stored and managed by the IZIHelp system.
Customer information of the business: This includes all information related to customers that the business updates or stores in the IZIHelp system.
WHAT WE DO WITH THIS INFORMATION
- We collect and process all personal information to provide better services for all businesses, users, and customers for the following purposes:
- Processing and responding to your inquiries or contacting you to answer your questions and/or requests.
- Developing and improving the products, services, and features of the IZIHelp service
Verifying the identities of individuals contacting us via phone, electronic means, or other methods
- Managing your subscriptions and/or registrations to receive newsletters or other communications from us.
- Effectively and professionally managing and reporting on business interactions with their customers.
- Complying with legal obligations as required by law.
HOW DO WE PROTECT YOUR DATA?
We employ appropriate technical and organizational measures to safeguard the personal information we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risks involved in processing personal data.
We do not share business data with any third party in any form.
All your data will be encrypted at all times when transmitted over the internet. SSL is special software that automatically encrypts all data you send on our secure pages. Subsequently, our servers will read the data using a private key. This means that your data, such as credit card information or any other personal information, will be transformed into code that can only be decrypted using the private key or password. All parts of the service that require you to input personal data are secure.
While we provide you (or you choose) with login information to access certain parts of our services (such as usernames and passwords), you remain responsible for keeping this information confidential.
Transmitting information over the internet is not completely secure. Although we will do our utmost to protect your personal data, we cannot guarantee the security of any personal data you disclose online. You accept the inherent security risks when using the internet, and we will not be liable for any breaches of security unless we violate applicable laws and adhere to the limitations set forth in any relevant terms and conditions.
HOW LONG WILL WE STORE YOUR DATA?
We will retain personal data collected from you if we have a legitimate need for retention (e.g., to provide you with requested services or comply with current legal, tax, or accounting requirements).
All data will be stored throughout the customer and business usage of our system and for a period of up to 3 years thereafter upon the conclusion of the usage process.